Shipping Policy
Orders received by 1pm EST (10am PST) will typically ship out on the same day they are received Monday thru Friday – excludes holidays. Some orders may arrive later than expected due to carrier delays. We apologize for any inconvenience.
FREE 2-DAY on orders over $69 ($9.95 for orders under $69)
On average orders will arrive within 2 business days from when the order has shipped, however, it may take an additional business day or two in some cases. Does not deliver on Saturday/Sunday. US ONLY. Please note: once an order has shipped, we are not able to change the shipping address.
FREE First Class Shipping on orders over $35 ($4.95 for all orders under $35)
Delivery time is typically 4-6 business days. US ONLY. Please note: once an order has shipped, we are not able to change the shipping address.
OVERNIGHT Delivery ($28.95)
Overnight orders do not ship out on Saturdays or Sundays and will not deliver to a PO box. Orders shipping Overnight will require a signature confirmation at the time of delivery. Also, we use the standard Overnight Service, which does not deliver on Saturday/Sunday. US ONLY. Please note: once an order has shipped, we are not able to change the shipping address.
Canadian Shipping ($9.95)
Estimated delivery time is around 14 business days. Occasionally orders may take longer to arrive due to customs processing. Please note: Orders may be subject to import duties and taxes, which are levied by customs agencies once the package reaches Canada. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Please contact your local customs office for further information on duties or any import restrictions.
Although we do not ship outside of the United States and Canada, please feel free to visit iHerb.com to order internationally.
Return Policy
Requests for return will only be accepted within 30 days of the purchase date. As per standard quality assurance policies, no returns will be accepted for products that have been opened or used. Please note: original shipping costs will not be refunded. If products are damaged or tamper-evident seal is broken, to request an exchange, please contact us (info@fairhavenhealth.com).
Hassle-Free Returns
To return an order, please contact us (info@fairhavenhealth.com) to obtain an RMA (Returned Merchandise Authorization). We will then email a prepaid USPS return label(US orders only). For orders outside of the US, return shipping costs are the responsibility of the customer. We do not refund shipping costs for returns.
Secure Shopping
Fairhaven Health provides a secure shopping cart with state-of-the-art security. All transactions use SSL encryption and your personal information and data never leave a secure server environment.
FDA Statement and Terms of Use
Information on this site is not meant to substitute for the advice of a physician or medical professional and should not be not used for diagnosing or treating a health problem or disease, or prescribing any medication. Please consult your physician before beginning any new diet, new supplement regimen, or modified exercise program. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.