Sample of our discreet packaging with
return address of "Online Store"

Policies

Shipping Policy
At Fairhaven Health, all orders are shipped in discreet packaging to protect your privacy. Orders received by 12pm EST will ship the same-day they are received. Shipping options include:

USPS First Class Mail - Free On All Orders, U.S. & Canada Only
Delivery time is typically between 2-6 business days within the United States. Occasionally orders to Canada may take longer to arrive due to delays with customs processing. Note that we are unable to influence the rate at which customs processes orders, and border delays are beyond our control. In the event of non-delivery of a U.S. order shipped via first class mail, we will re-ship the package if it has not arrived within 10 business days of order placement. In the event of non-delivery of a Canadian order shipped via first class mail, we will re-ship the package if it has not arrived within 30 days. USPS First Class Shipping is provided free of charge for all orders.

USPS Priority Mail - $6.95, U.S. Orders Only
Delivery is typically between 1-3 business days although it may occasionally take an additional business day. Unfortunately, the USPS does not guarantee priority mail delivery time frames, and as such, neither can we; however we have found the 1-3 business day estimate to be reliable in most cases.

*Please note USPS shipping times are estimates and not guaranteed as some exceptions may apply (i.e. delivery to rural areas or peak holiday traffic).

FedEx Overnight - $28.95, U.S. Orders Only
Typically overnight delivery. Please note: Orders received by 12pm EST (9am PST) will ship out on the same day they are received Monday thru Friday. Overnight orders do not ship out on Saturdays or Sundays and FedEx will not deliver to a PO box. Also, please note that we use the standard FedEx Overnight Service which does not deliver on Saturday/Sunday.

Weather Conditions
On rare occasions, severe weather may impact delivery. Weather conditions change rapidly, and as a result so do road conditions. In this case, shipping services do not guarantee on time delivery. Also, please note that shipments delayed due to inclement weather are not eligible for refund or credit under the money-back guarantee policy.

International Express Mail - $34.95, All Non-U.S. Orders
Delivery time is typically between 3-7 business days. Available to all countries served by Fairhaven Health including expedited orders to Canada. Please note: Orders may be subject to import duties and taxes, which are levied by customs agencies once the package reaches your country. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Customs policies vary widely from country to country; please contact your local customs office for further information on duties or any import restrictions.

Duty Tax
Please note: Orders may be subject to import duties and taxes if crossing a border, and are levied by customs agencies once the package reaches your country. In the case of customs duty, additional charges for customs clearance are borne by the receiver. Customs policies vary widely from country to country; please contact your local customs office for further information on duties or any import restrictions. If tax is applied, you will be contacted by your country's customs office for payment of duty prior to collection or delivery of your order. If you chose not to pay the customs fees and refuse the order, the package will be shipped back to us. Once we receive the order returned by customs, we will proceed with a refund for you less our 15% restocking fee per our return policy. Shipping fees are non-refundable. **Please note that orders returned by customs due take time in transit for return. We do not have control over the speed of the return delivery back to us.

Address Errors
Lost or delayed orders as a result of an address error submitted by the customer are not the responsibility of Fairhaven Health. Orders that are returned to us as the result of an address error can be re-shipped at the customer's expense. If the customer elects to cancel the order, it will be considered a return and a 15% restocking fee will apply. Shipping fees are non-refundable.